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Terms of service

Our agreement, in language as plain as we could make it.

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What this agreement covers

These terms apply to using YallaFlow, a service of [Registered business name], business ID [מספר עוסק / ח.פ.] (“we”). By opening an account or using the service, you agree to them. If you open an account for a business, you confirm you may act for it.

The acceptable use policy, the privacy policy and the data processing agreement are part of these terms.

The service

YallaFlow sets up and runs online stores: a server for each store, a storefront for shoppers, a design editor, product and order management, connections to payment providers, and the option to manage the store through AI apps. We keep improving the service, so features may change, be added or be removed. We tell you in advance about a change that takes away something you rely on.

Your account

  • You must be 18 or older and give correct details.
  • You keep your password and access safe, and you are responsible for everything done through your account, including by AI apps you connected.
  • If you think someone got into your account, write to us right away.

The Free plan

  • Every new account starts on the Free plan, with no card needed. A Free store is a real store: it can open to the public, take orders and payments, and use your own domain.
  • The Free plan has one store, in one language, with limited server resources. The store shows a “Made with YallaFlow” link at the bottom, and some features are only on paid plans, such as push notifications to shoppers and extra languages. The pricing page lists what each plan includes.
  • Unused Free stores. A Free account counts as used when you sign in to the dashboard, an AI app you connected works in your store, you click “Keep my store” in our email, or any of your stores gets an order. After 30 and 60 days without use we email you. After 90 days the store is paused (shoppers see that it is unavailable), and 30 days after that it is deleted, with an email a week before. Signing in while it is paused opens it again at once.
  • Stores on a paid plan are never paused for not being used.
  • Plans, their prices and what each includes are listed on our pricing page. Prices are in shekels and do not include VAT, which is added.
  • A plan is paid in advance, monthly or yearly, and renews automatically for the same period until you cancel. [Billing provider] charges the card you gave it; we never see or store card numbers.
  • If a payment fails, we email you and try again. If it still fails after [7] days, your account moves to the Free plan until the plan is paid.
  • We may change prices. A new price applies from your next renewal, and we email you at least 30 days before.
  • Payment providers you connect to your store charge their own fees. We take no commission from your sales.

30-day money back

If a paid plan isn’t right for you, ask for a refund within 30 days of your first payment and we return it in full. This applies once per account, to the first plan you paid for, and your account moves to the Free plan. After those 30 days, payments are not refunded, except where the law requires.

Cancelling or moving to a smaller plan

  • You can cancel at any time in the dashboard (Plan & billing) or by writing to us.
  • The plan stays until the end of the period you paid for. Then your account moves to the Free plan and your store keeps working, with the Free plan’s limits.
  • If your account has more stores than the new plan allows, you choose which ones stay open. The others are paused; you can export them for 30 days, and then they are deleted, with an email before.
  • A yearly plan cancelled early runs to the end of its year and is not refunded, except under the 30-day money back.

Your store is your responsibility

  • Your store’s content, products and prices belong to you, and you are responsible for them.
  • You are the seller in your store. You follow the laws that apply to your sales, including consumer protection, returns and cancellations, showing your business details, invoices and taxes.
  • YallaFlow gives your store ready-made legal pages (privacy, terms, returns), filled in from your store details. They are a starting point: read them and adapt them to your business.
  • For your shoppers’ personal data, you are the database owner (controller) and we process it for you, under the data processing agreement.

Acceptable use and suspension

You may use YallaFlow only as the acceptable use policy allows. If a store breaks it, we may suspend it: shoppers see “This store is unavailable”, it takes no orders, and you can still sign in, see the reason and export your data. We email you when we suspend and when we lift a suspension. In serious cases (fraud, danger to people, an order from an authority) we may act without notice, close the account, or suspend every store in it.

AI apps

When you connect an AI app, it acts for you, only with the permissions you approved. Design changes show as a preview first and go live only with your approval. AI output can be wrong: check it before you approve. You remain responsible for what is published in your store. AI apps are other companies’ services, under their own terms.

Availability

We work to keep your store available and fast, but we can’t promise the service will never be interrupted. We plan maintenance for quiet hours where we can.

Intellectual property

YallaFlow’s software, design and brand belong to us. Your content belongs to you. You allow us to use it only as needed to run your store: to store, show, back up and publish it as you instruct.

Your data when you leave

You can export your products and customers as CSV files and copy your whole store into one store copy file, at any time, and for 30 days after a store is paused because of cancelling. If we close an account for breaking these terms, we let you export your data unless the law or a risk to others prevents it.

Liability

  • The service is provided as it is. We are not liable for indirect losses, such as lost profits, lost sales or lost data, except where we acted on purpose or with gross negligence.
  • Our total liability to you for any claim is limited to what you paid us in the 12 months before the claim.
  • You are responsible for claims against us that come from your store’s products, content or sales.

Changes to these terms

If we change these terms in a way that matters, we tell you by email or in the dashboard at least 30 days before the change applies. Continuing to use the service after that means you accept the change; if you don’t, you can cancel before it applies.

Law and courts

These terms are governed by Israeli law. The courts of [Tel Aviv-Yafo] have exclusive jurisdiction.

Contact

[Registered business name], [City], Israel, [hello@your-domain].

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